Ofsted-registered Kids Summer Camps in East London, offering fun-filled summers for children aged 6-14
Terms and Conditions
Please read through our Terms and Conditions before booking. If you have any questions please do get in contact with us.
Please read through our Terms and Conditions before booking. If you have any questions please do get in contact with us. By completing your booking with us, you confirm you agree with the below Terms and Conditions.
Bookings
All bookings will be confirmed by email.
Full payment is required at the time of the booking. To facilitate this, we offer card payments via Stripe. We also accept payment via Bank Transfer and Childcare Vouchers. Bookings will be held for 5 days without payment. After 5 days we will cancel the booking.
Full payment is regarded as acceptance of our booking conditions.
Bookings are non-refundable unless 28 days-notice is given ahead of your child's first day at Camp Horizons. For Cancellations due to Covid, please see 'Cancelling your Booking due to Covid' below.
No booking will be fully confirmed until full payment is received and all child registration is complete.
Bookings must be made via our booking page.
Lunch and snacks
Lunch is not provided on camp. You will need to supply your child with adequate snacks and lunch. Water will be available but a water bottle must be provided.
Cancelling your Booking
If you give us at least 28 days notice before the date of your child's first day at Camp Horizons, we will refund all monies paid.
If you give us less than 28 days notice before the date(s) you would like to cancel, no refund is available.
If your child is absent for any reason no refund will be given, unless 28 days-notice has been given
Please allow 10 working days to process refunds.
Cancelling your Booking due to Covid
If your child cannot attend Camp Horizons due to Covid (i.e. any member of the household has Covid/Covid-symptoms/has come into contact with someone with Covid), we will provide a full refund (pro-rated in circumstances whereby your child has attended one or more days at camp). You will need to provide evidence of a positive test from within your household or the NHS App notification of having to isolate.
Discounts offered by Camp Horizons
Discounts offered by Camp Horizons must not be abused. Please see the following conditions for each discount offered:
NHS Discount - Parents booking with the NHS discount code must provide their position, Hospital/Practice and NHS employee number
Sibling Discount - This discount is applied automatically for every second, third (etc) child booked by a parent. It must be the parent or guardian that books their children, and not the children of others (friends, family etc).
Programme Cancellation
In exceptional circumstances we may have to cancel particular dates, in this event, we will try to give those booked onto the programme at least 28 days’ notice.
Available Dates and Activities
All the information in our literature is correct at time of printing.
Changes may occur and, if so, Camp Horizons will inform parents via our website as quickly as possible.
Activity programmes are subject to change in the event of unsuitable weather or other circumstances beyond our control.
Activity timetables displayed on camp are a guide and are subject to change.
Extended Care and Late Pick-up
Our standard hours for all camps and courses are 9.00am to 4.30pm.
Doors close at 9.15am. If you will be arriving after this time, you must contact the Camp Manager to gain access.
All children must be picked up by 4.45pm if you have not purchased extended care. If you are later than this you will be charged the extended day cost of £4.00
Our extended care hours are 8.15am until 9am and 4.30pm till 5.45pm.
All children in extended day provision MUST be collected by 5.45pm.
If for any reason you are unable to collect by 5.45pm, we ask that you call the Camp Manager as soon as possible.
Two members of staff will wait with your child until they are collected.
You will be charged a late pick-up fee of £10 for every 15 minutes after 5.45pm to cover the additional staffing cost.
If we have no contact from a parent/guardian by 6.45pm, we will contact Social Services to advise them we have an uncollected child.
We reserve the right to refuse future bookings from parents who continually pick up late.
You can purchase extended care as and when you need it (weekly rates offer best value-for-money).
If you have not purchased extended care and arrive outside of the standard hours, Camp Horizons will charge you the extended care rate.
Insurance
All children in our care are covered by our Public Liability Insurance.
Friend / Sibling Requests
The Camp Horizons ethos ensures that children will make new friends on camp. Camp groups fill up on a first-come, first-served basis, so to improve a child’s chances of being in the same group as existing friends, it is advisable to book them on together. Even then, there is no guarantee that friends - or siblings - can always be placed together.
Health Policy
Camp Horizons requires that all children who are ill or infectious be kept home for the full duration of their ailment, and for 48 hours after the last symptom occurs. Camp Horizons will not refund monies as a result of a child being ill.
Camp Horizons will only administer medication if it has been prescribed by a doctor or other health professional.
Toilet training
Camp Horizons asks that children attending camp have been toilet-trained.
Camp Horizons understands that accidents can happen, and suggests that younger children bring a change of clothes. Camp Horizons may ask parents to remove a child who soils persistently – in which case no refund will be given.
First Aid
In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary.
Essential prescribed medication must be handed in to each child’s Camp Director for safe-keeping.
We suggest that all parents whose children carry Epipens arrange for a qualified medical practitioner to demonstrate use of the Epipen to our first aider or Camp Manager on their first day at camp. If this is not possible then we will accept a demonstration given by a parent/guardian instead.
Notice of Absence
If a child is not attending a scheduled day on camp, parents/carers must telephone the Camp Manager or Head Office to allow us to update records. No refunds will be given.
Lost Property
Camp Horizons is not liable for any lost or damaged property on camp.
Lost property will remain on camp until the last day of camp and should be collected before the last day.
Unclaimed lost property will be given to charity and will not be left at the school.
Photography and Video
Please be aware that Camp Horizons occasionally take photographs/videos of children on camp for promotional and informational material.
If filming is due to take place, a notice will be put up in the reception area of camp for you to view on arrival. Please advise the Camp Directors at registration, if you have any objections.
Mobile Phones and Electronic Devices
All electrical devices are prohibited on camp.
Parents/Guardians are required to contact the Camp Directors if they wish to speak with their child during camp, and this must be prearranged.
Camp Horizons will not take any responsibility for the damage or loss of any electronic devices that are brought onto camp.
Equal Opportunities and Child Protection
Camp Horizons supports equality and welcomes all children, regardless of their gender, ability, race or religion.
Each child attending camp is of equal value and is entitled to equal access of opportunity.
We operate a zero-tolerance policy on discrimination or bullying of any kind.
Camp Horizons has legal obligations in relation to Child Protection.
Specific Needs and/or Medical Conditions
Camp Horizons recognises that the needs of individual children vary, and will endeavour to accommodate children with specific needs and/or medical conditions within the camp environment.
It is our policy not to exclude any child due to specific needs and/or medical conditions wherever possible.
It is the responsibility of the parent/carer to inform Camp Horizons using our registration form to inform us of any medical conditions and special educational needs or disabilities, so we can discuss how best to accommodate the child, and consider whether any reasonable adjustments can be made to ensure they are able to fully participate and enjoy the activities on camp within the staffing ratios provided for their age group.
The needs of each child vary so decisions are made on a case-by-case basis and depend upon the level of support each individual child may require.
Where a child does require one-to-one support, Camp Horizons will permit carers to attend camp to support their child, providing the Camp Horizons safer recruitment standards are met (e.g. DBS in place). Camp Horizons does not provide one-to-one support and one-to-one carers will have to be funded and organised by parents.
We are happy to accommodate a child with specific needs on a paid trial basis and reserve the right to review further bookings. Please see below for further information.
What if my child requires additional help?
We aim to be as inclusive as possible, with an ‘open to all children’ policy. If your child requires extra support, whilst we cannot accommodate one-to-one care, please email or call us to discuss your child’s specific needs on Camp so we can ensure they are able to take part in our summer programme and whether any special arrangements need to be made. Although we cannot provide additional staff for any children, we are happy to allow a child’s carer on Camp, subject to standard DBS checks, as long as this does not affect the enjoyment and participation of other children in the group.
What if my child has a medical condition?
At the time of booking, please give us as much information regarding medical conditions and medication as possible in order for us to provide appropriate care for your child during their time at Camp Horizons. We may require you to fill out additional information prior to Camp, but we will send these out with your confirmation email. All information you provide at the time of booking will be with our staff on Camp by the time you arrive for your first day. Please note we will only administer medication that is prescribed by a health professional.
Behaviour Code of Conduct
Camp Horizons encourages a relaxed atmosphere on Camp and aims to promote positive behaviour at all times.
Upon booking you agree that your child or children will:
Respect the property of others
Be patient, honest, fair, and polite to others
Not use abusive or obscene language
Not be aggressive in the way they speak or behave towards others
Respect and treat others as they would wish to be treated
We have a responsibility for ensuring the well-being and safety of all children in our care and have approved procedures for managing behaviour.
Camp Horizons follows a zero tolerance policy on discrimination, bullying and persistent poor behaviour of any kind, irrespective of any special needs.
On rare occasions, and in more serious cases, we reserve the right to ask parents to remove children from camp. No refund will be made for any remaining days booked, and any costs associated with the exclusion, including transport home, will be the parents’ responsibility.
Full details of our Behaviour Policies & Procedures can be found on our website.
Data Protection
We will use your details to contact you via email/mail or text with future information about our services.
You may opt out of our mailing list when booking or afterwards at any stage.
Camp Horizons abides to GDPR.
Please see our Privacy Notice for further information on our approach to data security.
Parent Feedback
If you have concerns or suggestions, please tell us; we value your feedback and use it to develop and improve our services.
If you have a concern regarding camp, this should be raised with the Camp Directors
You can access further details of our policies on our website https://camphorizons.co.uk/policies
Copyright © 2021 Camp Horizons, Kids Summer Activity Camps in East London - All Rights Reserved.
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